FAQ
Find answers to common questions about our services.
Delivery time for Cilacap area typically takes 1-2 business days depending on destination and item type. We guarantee on-time delivery as per agreement.
Yes, we accept delivery of large-sized items such as furniture, machinery, and others. Charges are adjusted based on size and weight of the item.
You can track your shipment status via our app or website, or contact our customer service for further information.
Yes, additional fees apply for delivery outside the city depending on distance and destination. Fees are calculated transparently before shipment.
If the item is damaged, immediately contact our customer service and provide photos as proof of damage. Claims will be processed within 3-5 business days.
Yes, we provide land transportation for local areas and sea shipping for delivery to other regions in Indonesia.
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